Privacy policy
This Privacy Policy describes how ianbatesauthor.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
Contact
After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at ian@ianbatesauthor.com or by mail using the details provided below:
Ian Bates, Suite 2.4, 2nd Floor, 24 Silver Street, Bury BL9 0DH United Kingdom
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.
Device information
Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels
Disclosure for a business purpose: shared with our processor Shopify
Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site
Order information
Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
Source of collection: collected from you.
Disclosure for a business purpose: shared with our processor Shopify
Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Behavioural Advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:
We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).
For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.
Using Personal Information
We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.
Lawful basis
Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:
Your consent;
The performance of the contract between you and the Site;
Compliance with our legal obligations;
To protect your vital interests;
To perform a task carried out in the public interest;
For our legitimate interests, which do not override your fundamental rights and freedoms.
Retention
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.
Automatic decision-making
If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.
We DO NOT engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.
Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.
Services that include elements of automated decision-making include:
Temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist persists for a small number of hours.
Temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist persists for a small number of days.
Your rights
GDPR
If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above.
Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.
CCPA
If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above.
If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address above.
Cookies
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.
We use the following cookies to optimize your experience on our Site and to provide our services.
[Be sure to check this list against Shopify’s current list of cookies on the merchant storefront: https://www.shopify.com/legal/cookies ]
Cookies Necessary for the Functioning of the Store
Name Function Duration
_ab Used in connection with access to admin. 2y
_secure_session_id Used in connection with navigation through a storefront. 24h
_shopify_country Used in connection with checkout. session
_shopify_m Used for managing customer privacy settings. 1y
_shopify_tm Used for managing customer privacy settings. 30min
_shopify_tw Used for managing customer privacy settings. 2w
_storefront_u Used to facilitate updating customer account information. 1min
_tracking_consent Tracking preferences. 1y
c Used in connection with checkout. 1y
cart Used in connection with shopping cart. 2w
cart_currency Used in connection with shopping cart. 2w
cart_sig Used in connection with checkout. 2w
cart_ts Used in connection with checkout. 2w
cart_ver Used in connection with shopping cart. 2w
checkout Used in connection with checkout. 4w
checkout_token Used in connection with checkout. 1y
dynamic_checkout_shown_on_cart Used in connection with checkout. 30min
hide_shopify_pay_for_checkout Used in connection with checkout. session
keep_alive Used in connection with buyer localization. 2w
master_device_id Used in connection with merchant login. 2y
previous_step Used in connection with checkout. 1y
remember_me Used in connection with checkout. 1y
secure_customer_sig Used in connection with customer login. 20y
shopify_pay Used in connection with checkout. 1y
shopify_pay_redirect Used in connection with checkout. 30 minutes, 3w or 1y depending on value
storefront_digest Used in connection with customer login. 2y
tracked_start_checkout Used in connection with checkout. 1y
checkout_one_experiment Used in connection with checkout. session
checkout_session_lookup Used in connection with checkout. 3w
checkout_session_token_ Used in connection with checkout. 3w
identity-state Used in connection with customer authentication. 24h
identity-state- Used in connection with customer authentication. 24h
identity_customer_account_number Used in connection with customer authentication. 12w
Reporting and Analytics
Name Function Duration
_landing_page Track landing pages. 2w
_orig_referrer Track landing pages. 2w
_s Shopify analytics. 30min
_shopify_d Shopify analytics. session
_shopify_s Shopify analytics. 30min
_shopify_sa_p Shopify analytics relating to marketing & referrals. 30min
_shopify_sa_t Shopify analytics relating to marketing & referrals. 30min
_shopify_y Shopify analytics. 1y
_y Shopify analytics. 1y
_shopify_ga Shopify and Google Analytics. session
customer_auth_provider Shopify analytics. session
customer_auth_session_created_at Shopify analytics.
session
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.
Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.
Do Not Track
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
Changes
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
Complaints
As noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details provided under “Contact” above.
If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority.
Multicolumn
-
-
Your Next Read Is Waiting
Your next book is just a few clicks away. You can order eBooks delivered to any device you like thanks to our seamless eBook procurement process. Ready to dive in?
You can read the books on any device you like, including all eReaders, Kindles, laptops, tablets, phones, the amazing Boofunnel app, or in your browser or in PDF in case you want to print any of the pages out.
Each book is written by a practising clinician, someone who's dedicated their life to understanding and guiding others through life’s complexities.
Let customers speak for us
from 30 reviewsA seriously comprehensive approach to overcoming obstacles in life and making the most of whatever comes your way. It's one of those books that, if you did everything it says, and didn't skip anything, then your life would change dramatically. It's changing mine. I've read a lot of self-help stuff over the years but this really opened my eyes. Lots of exercises and suggestions make this a very practical book. The title says it all "Life Mastery". Brilliant book! Highly recommended reading.
I'm my own worst enemy, never satisfied, could do better. My inner critic had a megaphone to make sure I never heard anything but the sound of myself beating myself up. Even when I did something well, I would find myself pulling every detail apart, convincing myself that it wasn't good enough, that I wasn't good enough. I was stuck in a cycle of self-criticism. This book is like a workbook in many ways but also gives an explanation about what's going on with you and a good, friendly, talking to about what you can do about it. It's written in an unusual style that's very conversational and helpful. Like sitting across from a councillor. I found it t be very helpful, informative and instructional. My inner critic doesn't have a megaphone anymore. She's still there but a bit quiter these days.
Always pleased with how smart I am but struggled to talk about my emotions. Mr Spock they used to call me! Makes you unhappy when you're all about the gray matter though. Using this book, I've been able to connect more and just loosen up around people. Long way to go yet but I'll get there.
I'm always reacting. I struggle with my past and I didn't see how miserable it was making me. I worked through this book and it changed me. My wife even says I look years younger now I've stopped scowling all the time.
Always had a problem saying "no" and never been assertive but it's made me miserable. Sick of being taken for granted. Anyway, not doing that anymore. This book is a real help and I'm feeling more in control of my life now. Very caual tone in the book bit very encouraging as well. Been a godsend to be honest. I needed this book.
I never fit in at school and now I understand why. I could never figure out what I was really about and how to fit in but this book helped me out. I figured a lot out as i went through the book and I think I know where I'm at now and where I need to go from here. I was fitting into someone else's mould, that's where I was going wrong. I'll make my own mould from now on. Well written, easy to understand, easy to read all the way through.
Struggled for years with trying to move on from my past. This book was a big help. I don't blame myself anymore and I can be my own parent from now on. I'm a better man than I gave myself credit for and the past is not my fault. Great book. Author seems like a real nice guy.
Bought this book as part of a bundle and it's really good. Really helps you build up confidence in yourself. I've always struggled with feeling like I need to achieve more and do better. No matter what I do, it just never seems to be enough. With this book I've learnt that it's your mind trying to protect you from fear of failure. What I like about the book is all the practical advise and suggestions. I've gone through them all and it's made me feel a lot better about myself. No one is perfect and you know what? That's OK. I'm OK. Great book. Buy it and you'll stop beating yourself up all the time.
I really needed to cut myself some slack. Always negging myself out and cringing over every mistake I make. Doesn't matter what I do, I never feel like it's enough. I just wanted to be more supportive of myself. This book is great for that. I learned to tune out my inner critic, question if what it was saying was really true, then flip the script on it. The book explains what's going on in your head, how to see that it's not true and then gives tonnes of excercises to show you how to be your own best support system. Been a really useful book. Made me feel like I'm winning for a change.
Really good books to help you through tough times. The Hard Battle book was really helpful and amazingly informative. The book about emotion regulation was a real eye opener. I hadn't heard of emotion regulation before. Really made sense to me. The Inner Calm book gave me plenty of ways to rebalance myself and be aware of triggers. All together, these books are powerful. They'll get you through anything. The author talks to you like a person too, not like a reader. I mean his style is very conversational, not formal. It's like having your own coach guiding you along. Very good. And great price too.
Just got these so only read intros and a few chapters but it's very interesting so far and this collection covers a lot of ground. I'm very happy with this purchase. Books arrived in seconds. Sweet.
Bargain price. Simply written but deep topics. Really helping me out going through the activities and suggestions. There's a couple of really good freebies too that are very useful. The guy's a working therapist, so he knows what he's talking about. Sick of reading books by people who've never actually practised what they preach.
Good price, great books. Money well spent. What more can I say?
I read a book by this author months ago. I got it on Amazon. Then I saw a Facebook feed for this site and though I would take a look. Then I thought sod it I'm gonna buy the lot. 30 quid and I received evry single book in less than a minute. Gonna takes months to read them but I really like this guy's writing style, it's not boring. And I'm really interested in every subject. So that's me sorted for a while.
Bought the ebook bundle and had it delivered to my kindle. I usually buy from Amazon but the bundle price isn't available there. Really good collection. All 3 books have theory, then practice. There's a lot of excercises and stuff to think about but it's well laid out in simple steps to take that'll build on each other until you've nailed it. The author knows what he's talking about, but then, he should I suppose after 25 years of coaching!
Image with text
Pair text with an image to focus on your chosen product, collection, or blog post. Add details on availability, style, or even provide a review.
Image with text
Pair text with an image to focus on your chosen product, collection, or blog post. Add details on availability, style, or even provide a review.